Cancellation & Refund Policy
Last Updated: 14/07/2026
At Solbliss, customer satisfaction is our priority. We strive to deliver premium-quality functional coffee products in perfect condition.
Order Cancellation
- Orders may be cancelled only before they have been processed or shipped.
- Once an order has been dispatched, cancellation requests cannot be accepted.
Damaged or Incorrect Products
If you receive:
- A damaged product
- A defective product
- An incorrect product
Please contact us within 48 hours of delivery with your order number and clear photographs of the package and product.
After verification, we will arrange a replacement or refund, as applicable.
Refund Eligibility
Refunds may be processed in the following cases:
- Order cancelled before dispatch
- Product unavailable after payment
- Duplicate payment
- Verified damaged or incorrect product received
Approved refunds will be processed within 7 to 10 business days through the original payment method.
Non-Refundable Items
Refunds will not be issued for:
- Products opened or consumed
- Products damaged due to improper handling after delivery
- Incorrect delivery information provided by the customer
- Change of mind after dispatch
- Delays caused by courier partners beyond our control
For refund requests, customers may contact:
Email: botanicalbounty2025@gmail.com
Phone: +91 9147735644